• ACCIDENT ASSISTANCE
  • ORIGINAL PARTS ADVANTAGE
  • CERTIFIED COLLSION REPAIR NETWORK
  • AUTO INSURANCE GUIDE
  • GENUINE GLASS
  • Position Statements
    • Aluminum Replacement Parts
    • Around View® Monitor Calibration
    • Blind Spot Warning System
    • Bumper Fascia Replacement with Sonar
    • De-Nib & Polish and Finish Sand & Polish
    • Frame And Unibody Pulling
    • INFINITI Wheel Repair
    • New Parts Seam Sealing
    • OEM Repair Procedures and Guidelines
    • Partial Clear Coat Blending
    • Pre- and Post-Repair Scanning & Calibrations
    • Power Window Servicing Post-Repair
    • Radar Recalibration Post-Repair
    • Raw Bumper Prep & Other Precautions for Plastics
    • Seat Belt Replacement
    • Single-Use Parts Replacement
    • Steering Angle Sensor Reset Operation
    • Unibody/Structural Repair Procedures
    • Use of Salvaged Airbags
    • Use of Salvage (Recycled) Parts
    • Use of Non-OEM Parts
    • Welding Precautions
Find an INFINITI Certified Collision Center

ACCIDENT ASSISTANCE

An accident is just that—an accident. INFINITI can help you be in control,
especially in those first crucial minutes after it happens. We also provide
the information that can help you get your INFINITI safely back
on the road as soon as possible.

Learn more

  • COLLISION REPAIR GUIDE

  • ACCIDENT INCIDENT GUIDE

  • HOW TO READ AN ESTIMATE

  • CERTIFIED COLLISION REPAIR NETWORK

  • MAKING SMART CHOICES

  • PRACTICE SCENE SAFETY

    • If there are injuries, call 9-1-1 immediately.
    • Drive the vehicle out of traffic lanes if it’s safe to do so.
    • Make sure everyone is a safe distance from passing vehicles before exchanging information.

    Get Information

    • Year, make, model, color, and license plate number of other vehicles involved.
    • Name, address, home, work and cell phone, driver’s license number, and insurance carrier and policy number of all drivers involved.
    • Get contact information for any witnesses.
  • DOCUMENT ACCIDENT DETAILS

    • Do it while it’s fresh in your mind.
    • Draw a simple diagram of the accident.
    • Include details such as point of impact, observations about the other driver’s behavior, or actions that may have impacted the crash.

    CONTACT INFINITI

    • Call INFINITI Roadside Assistance at 1.800.662.6200 for complimentary towing* to the nearest INFINITI Certified Collision Center.

    CONTACT YOUR INSURANCE COMPANY

    • They will send an adjuster either to your home or to the body shop where the vehicle was towed to assess damage.

    DOWNLOAD THE ACCIDENT
    REPORT FORM AND GUIDE

    • Keep it in your glove box so it’s there when you need it.

    DOWNLOAD NOW >

     

    *For complete information concerning coverage, conditions, and exclusions, see your INFINITI Retailer and read the INFINITI warranty.

  • ACCIDENT ASSISTANCE
  • ORIGINAL PARTS ADVANTAGE
  • CERTIFIED COLLISION REPAIR NETWORK
  • AUTO INSURANCE GUIDE
  • GENUINE GLASS
  • Position Statements
    • Aluminum Replacement Parts
    • Around View® Monitor Calibration
    • Blind Spot Warning System
    • Bumper Fascia Replacement with Sonar
    • De-Nib & Polish and Finish Sand & Polish
    • Frame And Unibody Pulling
    • INFINITI Wheel Repair
    • New Parts Seam Sealing
    • OEM Repair Procedures and Guidelines
    • Partial Clear Coat Blending
    • Pre- and Post-Repair Scanning & Calibrations
    • Power Window Servicing Post-Repair
    • Radar Recalibration Post-Repair
    • Raw Bumper Prep & Other Precautions for Plastics
    • Seat Belt Replacement
    • Single-Use Parts Replacement
    • Steering Angle Sensor Reset Operation
    • Unibody/Structural Repair Procedures
    • Use of Salvaged Airbags
    • Use of Salvage (Recycled) Parts
    • Use of Non-OEM Parts
    • Welding Precautions
©2021 INFINITI.
MENU
  • ACCIDENT ASSISTANCE
  • ORIGINAL PARTS ADVANTAGE
  • CERTIFIED COLLSION REPAIR NETWORK
  • AUTO INSURANCE GUIDE
  • GENUINE GLASS
  • Position Statements
    • Aluminum Replacement Parts
    • Around View® Monitor Calibration
    • Blind Spot Warning System
    • Bumper Fascia Replacement with Sonar
    • De-Nib & Polish and Finish Sand & Polish
    • Frame And Unibody Pulling
    • INFINITI Wheel Repair
    • New Parts Seam Sealing
    • OEM Repair Procedures and Guidelines
    • Partial Clear Coat Blending
    • Pre- and Post-Repair Scanning & Calibrations
    • Power Window Servicing Post-Repair
    • Radar Recalibration Post-Repair
    • Raw Bumper Prep & Other Precautions for Plastics
    • Seat Belt Replacement
    • Single-Use Parts Replacement
    • Steering Angle Sensor Reset Operation
    • Unibody/Structural Repair Procedures
    • Use of Salvaged Airbags
    • Use of Salvage (Recycled) Parts
    • Use of Non-OEM Parts
    • Welding Precautions